Privacy Policy

Effective Date: 24 January 2025

Eloria (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit or make a purchase on our website, eloria.in (“Website”).

1. Information We Collect

We collect the following personal information to process your orders and improve your shopping experience:

  • Name
  • Email Address
  • Phone Number
  • Payment Details (processed securely via Razorpay; we do not store this information on our servers).

2. How We Use Your Data

We use your data for the following purposes:

  • Order Fulfillment: To process and ship your orders efficiently.
  • Marketing: To send promotional emails or offers.
  • Analytics: To analyze website traffic and improve our services.

3. Sharing Your Information

To provide seamless service, we share your data with trusted third parties:

  • Shipping Companies: To deliver your orders to the provided address.

We do not sell or rent your personal information to any third parties.

4. Payment Processing

Payments are securely processed through Razorpay, a trusted payment gateway. Your payment details are encrypted and handled in compliance with industry standards.

5. Data Retention

We retain your data until you delete your account with us. You can contact us at info@eloria.in to request account deletion.

6. User Rights

You have the following rights over your data:

  • Access: Request a copy of your data.
  • Correction: Update or correct your personal information.
  • Deletion: Request the deletion of your data.
  • Opt-Out: Unsubscribe from marketing emails at any time.

To exercise these rights, contact us at info@eloria.in.

7. Data Security

We prioritize the security of your data by implementing the following measures:

  • Secure Servers: Your data is stored on secure servers with restricted access.

8. Minors

Eloria is an eCommerce store selling earrings and is not intended for use by individuals under 18. We do not knowingly collect data from minors.

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we will notify users via email if the changes are significant.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@eloria.in

Thank you for trusting Eloria.

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