Refund Policy

 

Refund Policy

Effective Date: 24 January 2025

At Eloria, we take pride in delivering high-quality imitation jewelry to our customers. To maintain fairness and transparency, refunds are offered under limited conditions as outlined below. Please review our policy carefully before making a purchase.

1. Refund Eligibility

Refunds are only granted under the following circumstances:

  1. Damaged Product Upon Delivery:

    • If the product arrives damaged, you must notify us within 24 hours of receiving the order.
    • You are required to send clear photos and videos of the damaged product along with the packaging as proof.
    • Only after verifying the issue will a resolution be provided (replacement or refund, at our discretion).

  2. Product Not Delivered:

    • If your order is not delivered within 15 business days due to issues beyond your control, you may request a refund.

2. Refund Conditions

Refunds are subject to the following conditions:

  • The product must be unused, in its original packaging, and in the same condition as received.
  • Refund requests submitted after 24 hours of delivery will not be considered.
  • Refunds will only be processed if the damage or delay is verified and approved by our team.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

  • Change of Mind: Refunds will not be entertained for reasons such as changing your mind or no longer wanting the product.
  • Incorrect Handling: Damage caused by improper handling, exposure to chemicals, or wear and tear is not eligible for refunds.
  • Delayed Complaints: Refund requests made beyond the 24-hour window after delivery will not be accepted.
  • Delivery Address Issues: Refunds will not be issued for orders delayed or undelivered due to incorrect or incomplete shipping details provided by the customer.

4. Refund Process

  • Approval Timeline: Refund requests will be reviewed within 3-5 business days of submission.
  • Processing Timeline: Approved refunds will be processed and credited within 7-10 days to your original payment mode

5. How to Request a Refund

To request a refund, email info@eloria.in with the following details:

  • Full Name
  • Order ID
  • Reason for Refund
  • Photos/Videos of the Issue (if applicable)

Incomplete or unclear refund requests will not be processed.

6. Replacement Option

In case of damage, Eloria reserves the right to provide a replacement of the same product instead of a refund. Replacements are subject to stock availability, replacements will be done within 7 days

7. Contact Us

For further assistance, you may contact us at:

This policy ensures clarity and limits refunds to genuine cases. Let me know if you’d like further refinements!

7. Returns and Refunds

Returns are only accepted in cases where the product is received in a damaged condition.
To request a return, please contact us at info@eloria.in within 7 days of receiving the damaged item.
The product must be returned in its original packaging for the return to be processed.